We engaged the Scale team to assess several components of our IT systems. Specifically, we wanted to understand how robust our security infrastructure was, and whether we had material voids. In addition, the scope involved an overall assessment of our expenses related to IT. Scale delivered an incredibly detailed report in the agreed upon time and we have used this as a roadmap for beneficial changes

Engaging SCALE to review our RCM process and cost structure revealed that managing our growth trajectory internally would be prohibitive. After evaluating alternatives, we chose SCALE RCM. SCALE’s ability to rapidly scale and integrate a cost-efficient RCM service into our operations has been crucial in supporting our continued growth while maintaining strong and reliable central business office performance. The team at SCALE truly understands our needs and consistently delivers to our expectations.

I expect our vendors to treat our practice like we doctors treat patients: to do what is in our best interest. SCALE is the experienced partner we turn to for expert operational services and support. SCALE creates value for us, with transparency and minimal business risk, allowing us to lower costs and operate more efficiently.

During my 25+ years in the Revenue Cycle industry, I have worked with many vendors to supplement staffing needs, ensuring goals were met and tasks were completed. However, when I partnered with the Scale Healthcare team, they quickly became more than just a vendor—they became a true partner. Their team brings extensive knowledge and expertise in the RCM space, helping us improve and streamline our workflows. Since bringing Scale Healthcare onboard, we have successfully reduced our over-90-day AR, decreased claim hold lag, and lowered our credit balances. Their dedication and support have made a measurable impact on our operations, and I highly recommend them to any organization looking to optimize their revenue cycle processes.

SCALE’s RCM analytics solution has been an extremely valuable addition to our practice from the moment it was implemented. We are now able to rapidly identify key performance trends across our network, seamlessly review data in critical ways that were not previously possible, and significantly reduce manual labor required for on-going reporting & analytics. Additionally, we have found the SCALE analytics products to be very cost-efficient, the implementation process user-friendly and the client service to be exceptional. SCALE’s combination of true IT product and healthcare operational expertise makes them an ideal partner for addressing healthcare-specific analytics, and we strongly recommend their analytics products for any MSO seeking a best-in-class analytics program.